1. Does the course have prerequisites?

No, the course does not have prerequisites.

2. What is the course format?

The course is offered in an online format.

3. What is the course duration?

The total duration is 10 hours.

4. Who is this course intended for?

For customer service professionals, managers, marketing and sales professionals, entrepreneurs, consultants, and technology specialists.

5. Does the course cover the customer journey?

Yes, it includes mapping and analysis of the customer journey across different channels.

6. Does the course teach loyalty strategies?

Yes, it presents techniques for retention, engagement, and strengthening the customer relationship.

7. Does the course use technological tools?

Yes, it covers the use of CRM, artificial intelligence, chatbots, and other digital solutions.

8. Does the course present performance metrics?

Yes, it includes indicators such as CSAT, CES, and other customer experience metrics.

9. Does the course have complementary materials?

Yes, it includes case studies, articles, videos, practical templates, and applicable tools.

10. Does the course have an expiration date?

No, the course does not have an expiration date.